Data Deletion and Account Closure

Last Updated: March 16, 2026

We respect your right to control your personal data. This page provides detailed information on how to request deletion of your personal data and account closure.

1. Your Data Deletion Rights

1.1 Applicable Regulations

Based on the following regulations, you have the right to request data deletion:

China Personal Information Protection Law (PIPL): Deletion right under Article 47
EU General Data Protection Regulation (GDPR): Article 17 “Right to be Forgotten”
US California Consumer Privacy Act (CCPA): Deletion Right

1.2 Types of Data That Can Be Deleted

Account basic information (username, email, etc.)
Subscription records and preferences
Browsing history and cookies data
Any information you actively submitted

2. Deletion Process

2.1 Submitting a Request

You can submit a data deletion request through:

Email (Recommended)
- Email: [email protected]
- Subject: [Data Deletion Request]
- See format below
Written Request
- Send email to the address above
- Include the necessary information below

2.2 Request Format

Please submit your request in the following format:

Subject: [Data Deletion Request]

Dear Tangyou Space Team:

I hereby request deletion of my personal data/account closure with the following details:

1. Registered Email: _______________
2. Username (if applicable): _______________
3. Registration Date (if known): _______________
4. Reason for Deletion (optional): _______________

I confirm the above information is true and authorize you to proceed with data deletion.

Applicant: _______________
Application Date: _______________

2.3 Processing Time

Acknowledgment: We will acknowledge receipt within 3 business days
Processing: We will complete data deletion within 30 days
Complex Cases: For complex requests, processing may take up to 60 days (we will notify you in advance)

3. Effects After Deletion

3.1 Data That Cannot Be Recovered

After account closure, the following data will be permanently deleted and cannot be recovered:

Account information and profile
Subscription records
Purchase history (some transaction records may be retained per tax requirements)
Browsing preferences and settings

3.2 Retained Data

The following data may be retained per legal requirements:

Transaction records (for tax compliance, retained for 7 years)
Security logs (for security audits, retained for 12 months)
Other data required by law

4. Special Circumstances

4.1 Outstanding Orders

If your account has pending purchase orders:

Account closure can only be completed after orders are fulfilled
Or you can choose to delete other data only, retaining order information

4.2 Legal Disputes

If your data is involved in ongoing legal investigations or disputes:

We may retain relevant data until the dispute is resolved
We will inform you of the specific situation

4.3 Third-Party Shared Data

If your data has been shared with third parties:

We will notify relevant third parties to delete your data
Require recipients to comply with deletion requirements

5. Alternatives to Account Closure

If you do not wish to fully close your account, you can choose:

5.1 Unsubscribe Only

Cancel all newsletter subscriptions
Keep your account for future use

5.2 Data Export

Export a backup of your data before deletion
We can provide a copy of your personal data

5.3 Account Suspension

Temporarily deactivate your account
You can reactivate anytime later

6. Identity Verification

To protect your data security, we may need to verify your identity:

Verification via registered email
Request additional account information for confirmation
Additional verification may be required for sensitive operations

7. Fees

Data deletion requests are processed free of charge. We will not charge any fees.

8. Cases Where Deletion May Be Denied

In rare circumstances, we may not be able to fulfill deletion requests:

Involved in legal proceedings or investigations
Related to public interest
Data required to be retained by law

If we cannot fulfill the request, we will:

Inform you of the reasons within 30 days
Provide legal basis
Suggest alternative solutions if applicable

9. Complaint Channels

If you are not satisfied with our data deletion handling:

Initial Complaint: [email protected]
Regulatory Complaints:
- China: Cyberspace Administration of China
- EU: Data Protection Authorities in respective member states
- US: California Consumer Privacy Agency

10. Contact Us

Email: [email protected]
Processing Time: Response within 30 days
Business Hours: Monday to Friday (excluding holidays)

Appendix: Rights Quick Reference by Region

Right Type	China (PIPL)	EU (GDPR)	US (CCPA)
Right to Access	✓	✓	✓
Right to Delete	✓	✓	✓
Right to Rectify	✓	✓	✓
Right to Data Portability	✓	✓	-
Right to Opt-Out	-	✓	✓
Right to Non-Discrimination	-	-	✓