Refund and Return Policy
Last Updated: February 5, 2026
Thank you for choosing Tangyou Space for your ebook purchases. We are committed to providing high-quality content and a satisfying shopping experience. Please read our refund and return policy carefully.
1. Nature of Digital Products
As we sell digital products (ebooks, digital packages, etc.), they have the following characteristics:
- Available for immediate download or access after purchase
- Cannot be “returned” like physical goods
- Once accessed, they are considered “consumed”
Therefore, our refund policy for digital products differs from that of physical goods.
2. Refund Eligibility
2.1 Eligible for Refund
You may request a refund under the following circumstances:
- Duplicate Purchase: The same product was accidentally purchased multiple times
- Technical Issues: Our technical failures prevent you from downloading or accessing the product
- Significant Description Mismatch: The actual content substantially differs from the product description
- Not Downloaded/Not Accessed: Within 7 days of purchase and the product has not been downloaded or viewed
2.2 Not Eligible for Refund
Refunds will not be issued for the following:
- Ebook content that has been downloaded or viewed
- Personal preference or unmet expectations (e.g., “don’t like the content style”, “content too simple/advanced”)
- Device incompatibility or personal technical issues (please verify format compatibility before purchase)
- Orders older than 30 days from the purchase date
- Items purchased using promo codes or discounts obtained through unofficial channels
- Commercial purchases where you’ve simply changed your mind
3. Refund Process
3.1 How to Apply
To request a refund, please contact us via:
- Email: [email protected]
- Subject Line: [Refund Request] + Order Number
- Processing Time: Response within 3-5 business days
3.2 Required Information
Please include the following in your refund request email:
- Email address used for purchase
- Order number or transaction receipt
- Purchase date
- Detailed reason for refund request
- For technical issues, please attach screenshots or detailed descriptions
3.3 Review and Processing
- We will review your request within 3-5 business days of receipt
- Approved refunds will be processed within 7-14 business days
- Refunds will be issued to the original payment method used for purchase
4. Exchange Policy
Digital products do not support traditional “exchanges.” If you purchased the wrong product:
- If not downloaded/viewed, you may request a refund and then purchase the correct product
- Products that have been downloaded/viewed are not eligible for exchange
5. Product Quality Guarantee
We guarantee:
- All ebook content is professionally reviewed
- Clear format specifications and compatibility information is provided
- Prompt fixes for known technical issues
- Corrections for content errors with updates pushed to existing customers
6. Dispute Resolution
If you disagree with our refund decision:
- Please first attempt to resolve the issue with us via email
- If unresolved, you have the right to file a complaint with consumer protection agencies
- Legal remedies are also available
7. Policy Updates
We reserve the right to modify this policy at any time. Policy updates will be posted on this page, and significant changes will be communicated via email to registered users.
8. Contact Information
For any questions, please contact us:
- Email: [email protected]
- Company: Guangzhou Yinuo Zhangyang Artificial Intelligence Technology Co., Ltd.
- Address: Room T373, 403, No. 1276 Guangzhou Avenue South, Haizhu District, Guangzhou